Tape operations fail with pop up error "Unable to perform query for tape libraries"
Article ID: 100033444
Updated On:
Description
Error Message
Unable to perform query for tape libraries.
Database exception : Adding a value to a 'datetime' column caused an overflow.Resolution
Workaround:
Check all the media sets that have media vault rules configured.
If any media vault rule has "Return media from this vault after" configured to a value 7994 or higher, it is recommended to change the value to any value lower than 7994.
Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.
This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns. For information on how to contact Veritas Sales, please see http://www.veritas.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Check all the media sets that have media vault rules configured.
If any media vault rule has "Return media from this vault after" configured to a value 7994 or higher, it is recommended to change the value to any value lower than 7994.
Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.
This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns. For information on how to contact Veritas Sales, please see http://www.veritas.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Issue/Introduction
Tape library operations like Scan results in following pop up error:
Trying to run any reports related to tape library fails with following pop up error:
There will be an exclamation mark in the Backup Exec UI at the bottom left hand corner with message "the query for tape library slot failed"
Trying to run any reports related to tape library fails with following pop up error:
There will be an exclamation mark in the Backup Exec UI at the bottom left hand corner with message "the query for tape library slot failed"
Additional Information
ETrack: 3907605
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