Restoring server with Simplified Disaster Recovery (SDR) from hardware encrypted tapes shows an error 0x013eb570
Article ID: 100033401
Updated On:
Description
Error Message
Error of "The instruction at 0x013eb570 referenced memory at 0x00000030. The memory could not be read.
Resolution
Workarounds:
Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns. For information on how to contact Veritas Sales, please see https://www.veritas.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
- Backup the server using no encryption and restore using SDR.
- Backup the server using software encryption and restore using SDR.
- Restore the server from the hardware encrypted tapes using an agent based manual disaster recovery. The steps for this procedure can be found in the following article: https://www.veritas.com/support/en_US/article.000020082
Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns. For information on how to contact Veritas Sales, please see https://www.veritas.com
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Issue/Introduction
Error "The instruction at 0x013eb570 referenced memory at 0x00000030. The memory could not be read" is received when restoring a server using Backup Exec Simplified Disaster Recovery (SDR). The error is seen when the backup and volume being restored spans across multiple tapes and hardware encryption is used.
Additional Information
ETrack: 3880387
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