Error Message

High Priority Error: Result (0xebab0005 18 ERROR_ERRORS_EXIST Args [2] Arg (0xbab0012 Result (0xec8f1775 16 VPRO_ERROR_START Args [2] Arg (0xbab000d 23 Veritas System Recovery) Arg (0xbab0012 Result (0xec8f1772 26 VPRO_ERROR_COMPONENT_SETUP Args [1] Arg (0xbab000d 23 Veritas.SpnRegistration);)<9 1.0-*-*-* >);)<9 1.0-*-*-* >) Arg (0xbab0012 Result (0xebab03f1 14 ERROR_OS_ERROR Args [1] Arg (0xbab000d 31 Error loading type library/DLL.);)<9 1.0-*-*-* >);)<9 1.0-*-*-* > 0x80029C4A (Veritas System Recovery)

WORKAROUND:

1. Open a command prompt (run as administrator)
2. Execute the following command: regsvr32 ":\Program Files\Veritas\Veritas System Recovery\Shared\ErrorGui.dll"
3. Confirm that the DLL was registered successfully, then reboot the machine

If the above steps do not resolve the problem, please try the following:

1. Open a command prompt (run as administrator)
2. Execute the following batch file "C:\Program Files\Veritas\Veritas System Recovery\fixinstall.bat"
3. Reboot the machine

Backup Exec System Recovery has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Backup Exec System Recovery is committed to product quality and satisfied customers.
 
This issue is currently under investigation by  Backup Exec System Recovery. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your  Backup Exec System Recovery Sales representative or the  Backup Exec System Recovery Sales group to discuss these concerns.  For information on how to contact Backup Exec System Recovery Sales, please see https://supportbackupexec.cloud.com/support-home/home
 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 
Note:
 
Customers experiencing this issue are encouraged to contact Backup Exec System Recovery Technical Support as data is still being collected to assist in resolving this issue.

The invalid messages are logged in Event Viewer on Backup Exec System Recovery.

ETrack: 3906355