Backups complete with the exception: The directory or file was not found, or could not be accessed EraserUtilDrv11611.sys
Article ID: 100033348
Updated On:
Description
Error Message
Errors:V-79-57344-41488 - Due to one or more errors in \\
File Program Files (x86)\Common Files\Symantec Shared\EENGINE\ EraserUtilDrv11611.sys was not found, or could not be accessed.
V-79-57344-33967 - The directory or file was not found, or could not be accessed.
OR
File Program Files (x86)\Common Files\Symantec Shared\EENGINE\ EraserUtilRebootDrv.sys was not found, or could not be accessed.
V-79-57344-33967 - The directory or file was not found, or could not be accessed.
Exception
V-79-57344-33967 - The directory or file was not found, or could not be accessed.
The item \\
OR
The item \\
Cause
EraserUtilDrv11611.sys was not found, or could not be accessed.https://www.symantec.com/docs/TECH236944
This issue occurs after updating to November 2016 Symantec Endpoint SEP client update(s).
Solution
Update Symantec Endpoint Protection (SEP) clients to Eraser Update 116.2.0.206 released 01/25/2017.Once Eraser Engine 116.2.0.206 is installed, run a new Full Backup, followed by a differential or incremental.
The issue should no longer occur in future backups.
Veritas maintains strong relationships and continues to work closely with third parties to ensure their products are compatible with Backup Exec.Cause
EraserUtilDrv11611.sys was not found, or could not be accessed.
https://www.symantec.com/docs/TECH236944
This issue occurs after updating to November 2016 Symantec Endpoint SEP client update(s).
https://www.symantec.com/docs/TECH236944
This issue occurs after updating to November 2016 Symantec Endpoint SEP client update(s).
Resolution
Update Symantec Endpoint Protection (SEP) clients to Eraser Update 116.2.0.206 released 01/25/2017.
Once Eraser Engine 116.2.0.206 is installed, run a new Full Backup, followed by a differential or incremental.
The issue should no longer occur in future backups.
Veritas maintains strong relationships and continues to work closely with third parties to ensure their products are compatible with Backup Exec.Issue/Introduction
Backup Exec Job completes with exceptions after updating Symantec Endpoint Protection SEP Clients.
This issue affects Differential and Incremental backups only.
This issue affects Differential and Incremental backups only.
Additional Information
ETrack: 3907290
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