DLO Desktop Agent fails to launch after push installation.

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Article ID: 100033334

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Updated On:

Description

Error Message


The program can't start because mfc100u.dll is missing from your computer. Try reinstalling the program to fix this problem.


FATAL ERROR: The profile for the user is a temporary profile
ERROR: The requested operation cannot be completed. The computer must be trusted for delegation and the current user account must be configured to allow delegation.
ERROR: Failed to execute VC 10.0 runtime installer. Error code 1603.
ERROR: Failed to execute VC 11.0 runtime installer. Error code 2147944003.
ERROR: Installation failed with error 1603.

 

Cause

This is a known issue with Microsoft Security Update KB2918614
http://support2.microsoft.com/kb/2918614

Solution

WORKAROUND:
To resolve this issue, perform either of the following:
1. Install Microsoft update 3000988 and reboot the system.

Or

2. Uninstall the KB article (KB2918614)
Uninstall the previously installed Agent and attempt to push-install Desktop Agent.

Cause

This is a known issue with Microsoft Security Update KB2918614
http://support2.microsoft.com/kb/2918614

Resolution

WORKAROUND:
To resolve this issue, perform either of the following:
1. Install Microsoft update 3000988 and reboot the system.

Or

2. Uninstall the KB article (KB2918614)
Uninstall the previously installed Agent and attempt to push-install Desktop Agent.

Issue/Introduction

Desktop Agent fails to launch with the following error after push installation on Desktop and Laptop Option (DLO) 9.0. (Figure 1)

Figure 1