Crash in SRDCreator.exe when attempting to create a System Recovery Disk (SRD).

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Article ID: 100033204

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Updated On:

Description

Error Message

Faulting application name: SRDCreator.exe, version: 11.1.6.55604, time stamp: 0x5763eb7e
Faulting module name: SreAPIComEx.dll, version: 11.1.6.55604, time stamp: 0x5763f49b
Exception code: 0xc0000005
Fault offset: 0x000000000001b0f3
Faulting process id: 0x1830
Faulting application start time: 0x01d204500f6bc828
Faulting application path: C:\Program Files\Symantec\Symantec System Recovery\Console\SRDCreator.exe
Faulting module path: C:\Program Files\Common Files\Symantec Shared\VProRecovery\SreAPIComEx.dll

Resolution

This issue is fixed in Service Pack 1 for VSR 16.

Issue/Introduction

A crash in SRDCreator.exe is seen when attempting to create a System Recovery Disk (SRD). This prevents a successful SRD creation.

The below entry can be seen in the Windows Application Event log:

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Additional Information

ETrack: 3901962
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