Backup of Exchange database failed with error "0xe000fea9 - The Backup Exec data store encountered a problem during the operation"
Article ID: 100032862
Updated On:
Description
Error Message
The job log shows the following errors:
Final error: 0xe000fea9 - The Backup Exec data store encountered a problem during the operation. See the job log for details.V-79-57344-65193 - The backup selection '\\SERVER\Microsoft Information Store\Mailbox Database' was not successfully processed for Granular Recovery Technology (GRT). The Database Recovery failed with Error 'JET_errDatabaseDirtyShutdown This error is obsolete and has been replaced by JET_errDatabaseDirtyShutdown. '. You will not be able to restore individual items for this backup selection.
Cause
If Backup Exec is installed on an Exchange server, then the consistency check being performed as part of the Exchange Mailbox Database backup can be affected by what appears to be an inconsistency in the database page size which affects this processing.
Resolution
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and server be made prior to making any registry changes.
To resolve this issue, the registry key value below can be set to alter the way Backup Exec calls the consistency check to be performed.
On the Exchange server:
1. Click on Start | Run and type regedit and click OK.
2. Navigate to
HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\Backup Exec For Windows\Backup Exec\Engine\Exchange
Or
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Engine\Exchange
3. Add the following:
Value: "OutProc Consistency Check"
Type : REG_DWORD.
Set the value to 1.
4. From the Windows services console, Restart the Backup Exec Remote Agent for Windows service.
5. Re-run the affected Exchange backup job.
Issue/Introduction
Backup of Exchange database failed with error "0xe000fea9 - The Backup Exec data store encountered a problem during the operation"
