DLO Redirected Restore error, Unable to read the folder.
Article ID: 100032718
Updated On:
Description
Error Message
Unable to read the folder '\\Server\DLOShare\Domain-User\.dlo' containing the files to be restored. You do not have permission to read the contents of this folder.Cause
During the restore process, DLO queries the Domain Controller to verify the Permissions of the Domain User that is running the restore command.
DLO uses a call similar to NLTEST to verify the user. If that function returns an error the DLO Restore will fail with the referenced message. To test this the NLTEST command can be run as follows:
"nltest /dcname:DomainName"
This command should return information similar to this:
PDC for Domain DomainName is \\Server1
The command completed successfully
If the command returns the above successful message than the restore issue seen is unrelated to this article.
If the command returns a message similar to this:
“NetGetDCName failed: Status = 2453 0x995 NERR_DCNotFound
This is the reason why the restore is failing.
DLO uses a call similar to NLTEST to verify the user. If that function returns an error the DLO Restore will fail with the referenced message. To test this the NLTEST command can be run as follows:
"nltest /dcname:DomainName"
This command should return information similar to this:
PDC for Domain DomainName is \\Server1
The command completed successfully
If the command returns the above successful message than the restore issue seen is unrelated to this article.
If the command returns a message similar to this:
“NetGetDCName failed: Status = 2453 0x995 NERR_DCNotFound
This is the reason why the restore is failing.
Resolution
Active Directory team should be notified and if needed Microsoft Support should be contacted as there could be several reason that the NLTEST command is failing.
As a workaround, log into the DLO Admin Server as a Local Administrator account that has Full DLO Restore privileges.
To add a Local Administrator to be able to run restores follow these steps.
1. Login to the DLO Admin Server as the DLO Service Account
2. Launch the DLO Console and click on Network -> Administrator Accounts...
3. Click on the Add User box and manually enter the Domain\UserName that has Local Admin rights.
4. Grant the user at least "Full Restore Privileges" and then click OK.
5. Exit out of the DLO Admin Console and log out of the DLO Admin Server. Login to the DLO Admin Server as the Local Admin account that was just given the restore permissions and run the restore of the data.
As a workaround, log into the DLO Admin Server as a Local Administrator account that has Full DLO Restore privileges.
To add a Local Administrator to be able to run restores follow these steps.
1. Login to the DLO Admin Server as the DLO Service Account
2. Launch the DLO Console and click on Network -> Administrator Accounts...
3. Click on the Add User box and manually enter the Domain\UserName that has Local Admin rights.
4. Grant the user at least "Full Restore Privileges" and then click OK.
5. Exit out of the DLO Admin Console and log out of the DLO Admin Server. Login to the DLO Admin Server as the Local Admin account that was just given the restore permissions and run the restore of the data.
Issue/Introduction
A redirected restore from the DLO Admin Console fails with the error:
Unable to read the folder '\\Server\DLOShare\Domain-User\.dlo' containing the files to be restored. You do not have permission to read the contents of this folder.
Unable to read the folder '\\Server\DLOShare\Domain-User\.dlo' containing the files to be restored. You do not have permission to read the contents of this folder.
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