Error Message

After an abnormal shutdown of the media server the deduplication folder stays offline since the spoold service does not start. If the 0.bin file is locked the spoold service is not able to move  the 0.bin file  and stops. The following Event shows in the Application hive of the affected media server.

Log Name:      Application
Source:        spoold
Event ID:      1
Task Category: None
Level:         Error
User:          N/A

In the Details of the Event description the following message is displayed.
26016: Store Manager: Activate failure.

-Spoold --trace enables tracing
-The following messages are present in the  spoold.log  file (\log\spoold.log).


October 19 14:37:11 ERR [000000001A548650]: 25017: FileCopyA: could not open destination file X:\BackupExecDeduplicationStorageFolder\data/journal/0.bin
October 19 14:37:11 ERR [000000001A548650]: 25017: FileMoveA: copy failed
October 19 14:37:11 ERR [000000001A548650]: 25001: dcOutPlaceUpdateReplay: could not move X:\BackupExecDeduplicationStorageFolder\data/19510.bin to X:\BackupExecDeduplicationStorageFolder\data/journal/0.bin (object already exists)
October 19 14:37:11 ERR [000000001A548650]: 25001: _storeSingleDCCompactRecover: dcOutPlaceUpdateReplay (object already exists)

-Where X =volume where the Deduplication folder is located.

Cause

The file :\puredisk\data/journal/0.bin is no longer available for use.

Solution

Remove the 0.bin file and restart the Backup Exec Deduplication Engine service.

1. Verify that the Backup Exec Deduplication Engine service is in a stopped state
2. Backup the File :\puredisk\data/journal/0.bin
3. Delete File :\puredisk\data/journal/0.bin
4. When the file is no longer in the directory the spoold (Backup Exec Deduplication Engine) service can be restarte

Note: We recommend that all the Backup Exec services, including the Deduplication services, are restarted.
 

The file :\puredisk\data/journal/0.bin is no longer available for use.

Remove the 0.bin file and restart the Backup Exec Deduplication Engine service.

1. Verify that the Backup Exec Deduplication Engine service is in a stopped state
2. Backup the File :\puredisk\data/journal/0.bin
3. Delete File :\puredisk\data/journal/0.bin
4. When the file is no longer in the directory the spoold (Backup Exec Deduplication Engine) service can be restarte

Note: We recommend that all the Backup Exec services, including the Deduplication services, are restarted.

After an abnormal shutdown of the media server the deduplication folder stays offline since the spoold service does not start.