V-79-57344-65033 - Backup using Advanced Open File Option (AOFO) fails with error "Directory not found. Cannot backup directory \<Directory name> and its sub-directories"
Article ID: 100031211
Updated On:
Description
Error Message
V-79-57344-65033 - Directory not found. Cannot backup directory \Folder\Subfolder1 and its subdirectories.
The job fails with the "directory not found" error and the job log reports:
An unexpected error occurred when cleaning up snapshot volumes. Confirm that all snapped volumes are correctly resynchronized with the original volumes.
The following entry is also seen in the job log:
AOFO: Started for resource: "E:". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS). The snapshot provider used by VSS for volume E: - Microsoft Software Shadow Copy provider 1.0 (Version 1.0.0.7).
The Event log displays Event ID 25: (Figure 1)
Figure 1
Cause
This issue occurs if the backup job is configured to use MS Shadow Copy Service for backup operation under Tools | Options | Advance Open File Option or under Backup Job Properties | Settings | Advanced Open File (Figure 2)
Figure 2
Resolution
If the Microsoft Volume Shadow Copy Service should be used for AOFO backup operations, contact Microsoft to resolve the VSS issue.
Issue/Introduction
Backup using Advanced Open File Option (AOFO) fails with error "Directory not found. Cannot backup directory \ and its sub-directories"
Additional Information
ETrack: 0xe000fe36
ETrack: 25
UMI: V-79-57344-65033
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