The Backup Exec Device & Media Service: Service failed to start. (15) Service Logon Failure.
Article ID: 100031027
Updated On:
Description
Error Message
The Backup Exec Device & Media Service: Service failed to start. (15) Service Logon Failure.
Cause
This can be caused by a "corrupt" account.
Resolution
1. Go to services.msc
2. Locate Backup Exec Device and Media Service.
3. Right Click on the above service and go to properties.
4. Try to use another user with appropriate rights ( local administrator or domain administrator)
Make sure the user is not locked in Active Directory.
5. Apply the correct password for the user account and then save the changes.
Start the Device and Media service.
Issue/Introduction
The Backup Exec Device and Media Service fails to start due to Logon Failure even after manually retyping the password for each of the Backup Exec services.
Figure 1
Figure 1
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