Error "Final error: 0x800706ba - 0x800706ba (2147944122) - Unable to acquire device or media" appears while performing a backup to tape or backup to disk folder with Backup Exec
Article ID: 100030583
Updated On:
Description
Error Message
Job log shows the below error :-
Unable to acquire device or media.
Final error: 0x800706ba - 0x800706ba (2147944122)
For additional information regarding this error refer to link V-79-32775-1722
Cause
The above error is generated when performing a backup to tape or to a backup to disk folder with Backup Exec for Windows Servers.
Resolution
To troubleshoot this issue, perform the following steps:
1. Verify if the error occurs while running a backup on a tape or a backup to disk media. Try performing backup on both the media. (on a tape as well as on a backup to disk folder)
2. If the backup to disk backup job works and the error is generated only during a tape backup, perform the following to troubleshoot a possible hardware issue:
I. Attempt to use another tape, or attempt to use the same tape in a different drive.
II. Check the Event Viewer for additional errors, and resolve any Event IDs related to the hardware (tape drive or controller). Please refer to the Related Documents section of this article for more details.
III. Make sure the hardware devices are at the latest firmware and driver level.
For additional information on troubleshooting a hardware issue, please refer to https://www.veritas.com/docs/000026013
3. If the error is encountered while performing a backup to disk, please test the B2D location with the Backup to Disk Test Tool from the following article: https://www.veritas.com/docs/000037869
4. If the error is encountered while performing a backup to both media types (tape and backup to disk), try repairing Backup Exec database. Refer to the following document:
How to run a extensive database repair and cleanup of the Backup Exec database when it is found to be inconsistent
4. If the issue persists contact Veritas Technical Support for further assistance.
Issue/Introduction
Error "Final error: 0x800706ba - 0x800706ba (2147944122) - Unable to acquire device or media" appears while performing a backup to tape or backup to disk folder with Backup Exec
Additional Information
ETrack: 0x800706ba
UMI: V-79-32775-1722
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