The RALUS may sometimes not be able to display directories and files containing Chinese characters in their names. (Figure 1)

Figure 1

     
This problem may occur when the encoder for the Linux/UNIX machine does not match what is needed for encoding a file. The ralus.cfg configuration file for RALUS agent can be modified to reflect the correct encoder.

Workaround:  
Perform the following steps on the remote Linux/UNIX computer to modify the configuration file:

1. Stop the RALUS agent by executing the command:
  /etc/init.d/VRTSralus stop
2. Using a text editor such as vi, open the Ralus.cfg configuration file for the RALUS agent located in the path /etc/VRTSralus.
3. Locate the following line:

Software\VERITAS\Backup Exec\Engine\RALUS\Encoder=
4. Add the encoder value as GB18030. The modified entry should now look as shown below:

Software\VERITAS\Backup Exec\Engine\RALUS\Encoder=GB18030
5. Start the RALUS agent by executing the following command:
    /etc/init.d/VRTSralus start
 

 

Unable to browse files and directories that have Chinese characters in the file or directory name, using the Backup Exec Remote Agent for Linux and Unix Servers (RALUS)