The Backup Exec Management Service starts, and then stops.

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Article ID: 100028141

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Description

Error Message

An exception occurred starting remote services for Backup Exec Management Service:

System.ServiceModel.AddressInUseException: There is already a listener on IP endpoint (::):50104. Make sure that you are not trying to use this endpoint multiple times in your application and that there are no other applications listening on this endpoint.

Or

System.ServiceModel.AddressInUseException: There is already a listener on IP endpoint (::):50106. Make sure that you are not trying to use this endpoint multiple times in your application and that there are no other applications listening on this endpoint.


 

Cause

This can occur if another application is using or blocking the use of port 50104 or 50106, which is needed by the Backup Exec Management Service.

 

Resolution

Ensure that ports 50104 and 50106 are available for use before starting the Backup Exec services.
To see if another application is using a specific port, the following command "netstat -anbo" can be used.

If TCP port 50104 or 50106 is used by another application as dynamic ports, the following commands can be used to exclude these ports from dynamic port range for TCP/IP. Note that the service or the application which is using the port may need to be restarted before starting the Backup Exec services.

  • netsh int ipv4 set dynamicport tcp start=50107 num=15428
  • netsh int ipv6 set dynamicport tcp start=50107 num=15428

Fore details, please refer to the URL below.
https://support.microsoft.com/en-us/kb/929851

NOTE1
The following commands are also available to exclude specific ports from dynamic port range on Windows 2008 and later versions. However, this workaround does not work for port 50106 in Backup Exec 2014 and Backup Exec 15. Note that port 50106 is not used by the Backup Exec Management Service in Backup Exec 16 and later versions.

  • netsh int ipv4 Add excludedportrange protocol=tcp startport=50104 numberofports=1 store=persistent
  • netsh int ipv6 Add excludedportrange protocol=tcp startport=50104 numberofports=1 store=persistent
  • netsh int ipv4 Add excludedportrange protocol=tcp startport=50106 numberofports=1 store=persistent
  • netsh int ipv6 Add excludedportrange protocol=tcp startport=50106 numberofports=1 store=persistent
NOTE2
You can also change the port numbers that the Backup Exec Management Service uses. Please contact Veritas Technical Support for detailed steps to change the ports.

Issue/Introduction

The Backup Exec Management Service starts, and then stops.