The Desktop and Laptop Option (DLO) Administration Console Fails to Launch with Error "Communications with DLO services are down"
Article ID: 100027506
Updated On:
Description
Error Message
The DLO Administration Console at launch will report "Communications with DLO serices are down".
The error will also be reported in the DLOConsoleU.log:
dloconsoleu.exe 620: T> shadowconsoledoc.cpp( 2108 ) StartConnection on:dlo-server-name
dloconsoleu.exe 620: T> shadowconsoledoc.cpp( 1914 ) New AdminServer 'dlo-server-name'
dloconsoleu.exe 620: T> shadowconsoledoc.cpp( 1915 ) strAgentINI '\\dlo-server-name\DLOAgent\setup.ini'
dloconsoleu.exe 620: E> shadowconsoledoc.cpp( 1924 ) GetPrivateProfileString failed: for \\dlo-server-name\DLOAgent\setup.ini
dloconsoleu.exe 620: T> shadowconsoledoc.cpp( 1928 ) CmdLine= ''
dloconsoleu.exe 620: T> shadowconsoledoc.cpp( 1949 ) Failed to extract db instance name from ''
dloconsoleu.exe 620: T> shadowconsoledoc.cpp( 1968 ) Failed to extract db server name from ''
dloconsoleu.exe 620: T> connectionmgr.cpp( 191 ) Disconnected from media server
dloconsoleu.exe 620: T> adodb.cpp( 733 ) timeout: 20, retry interval: 300
dloconsoleu.exe 620: T> adodb.cpp( 767 ) Looking up cluster node info at \\DLOClus\DLOCluster\ActiveNode.bin exists: No
dloconsoleu.exe 620: T> adodb.cpp( 967 ) ADODB::GetActiveClusterNodeName m_strLastKnownServerName: \ strNodeName: \
dloconsoleu.exe 620: T> adodb.cpp( 480 ) failed looking up cluster node info: 00000000E0140095 virtualServer \ media server \
dloconsoleu.exe 620: > adoutil.h( 70 ) Connection error: FFFFFFFF80004005( 0000000000000011 ) : [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.
dloconsoleu.exe 620: E> adodb.cpp( 608 ) failed opening connection: ADODBError-_com_error: foundationerror=cc000064, comerr=80004005, nativeerror=17, conn=Provider=SQLOLEDB;Initial Catalog=DLO;Integrated Security=SSPI;Net=dbnmpntw;Address=\\\pipe\sql\query;Connect Timeout=5, query=, msg=Unspecified error, src=Microsoft OLE DB Provider for SQL Server, desc=[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.
dloconsoleu.exe 620: T> connectionmgr.cpp( 191 ) Disconnected from media server
dloconsoleu.exe 620: T> adodb.cpp( 733 ) timeout: 20, retry interval: 300
dloconsoleu.exe 620: T> adodb.cpp( 967 ) ADODB::GetActiveClusterNodeName m_strLastKnownServerName: \ strNodeName: \
dloconsoleu.exe 620: > adoutil.h( 70 ) Connection error: FFFFFFFF80004005( 0000000000000011 ) : [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.
dloconsoleu.exe 620: E> adodb.cpp( 608 ) failed opening connection: ADODBError-_com_error: foundationerror=cc000064, comerr=80004005, nativeerror=17, conn=Provider=SQLOLEDB;Initial Catalog=DLO;Integrated Security=SSPI;Net=dbnmpntw;Address=\\\pipe\sql\query;Connect Timeout=5, query=, msg=Unspecified error, src=Microsoft OLE DB Provider for SQL Server, desc=[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.
Cause
The DLOAgent directory must be shared as it is by default.
Resolution
Verify sharing of the DLOAgent directory exists and the content of the setup.ini file (located in the directory) is valid.
Issue/Introduction
