Creating a new "Backup-to-Disk" (B2D) on a NAS device fails with "Unable to create new backup folder. Access denied"
Article ID: 100027194
Updated On:
Description
Error Message
"Unable to create new backup folder. Access denied"
Application Event log:
Type : Error
Event : 33808
Source : Backup Exec
Category : None
Computer :
Description:
An error occurred while processing a B2D command.
Changer: CreatePath() CreateDirectory1 failed (\\
Resolution
1. Add the Backup Exec Service Account (BESA) to the NAS device with Administrative privileges. This account will also need to have normal Backup Exec Service Account privileges (see Related Articles). The BESA is the account the Backup Exec services are running under.
2. Go to Backup Exec Settings | Configuraiton and Settings | Logon Accounts | Manage Logon Accounts. Confirm the "System Logon Account" is set to "Default" and it's the same username/password as the BESA (The Backup Exec services are running under).
3. Restart the Backup Exec Services.
4. Attempt to Add the Storage.
NOTE: Any rights for other Backup Exec Agents and Options will also need to be added.
Issue/Introduction
