0x8000ffff- Catastrophic failure. VSS issues when backing up System State and Shadow Copy Components

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Article ID: 100027094

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Updated On:

Description

Error Message

In the Backup Exec selection list, when selecting the Shadow Copy Components, an error message occurs:

An error was encountered while attempting to browse the contents of Shadow Copy Components.

A failure occurred initializing the Volume Snapshot Service.

 

The Volume Shadow Copy Service shows errors in the Event Viewer Logs.

Event ID: 8193
Source: VSS
Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.
Event ID: 34
Source: VolSnap
The shadow copies of volume were aborted because of a failure to ensure crash dump or hibernate consistency.

 

Cause

VSS writers are in a failed state
 
 

Resolution

Reboot the server. If this still fails to produce desired results, perform the following:

  1. Use Windows Server Backup to backup the resources.
     
  2. Contact Microsoft Support for further assistance.

     
 

 

 

Issue/Introduction

Backup job of System State or Shadow Copy Components produces the error: 0x8000ffff- Catastrophic failure.
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