Entering an OpenStorage (OST) device server name incorrectly or using improper credentials results in "A deduplication storage folder was not found" or “BEMSDK failure code a0009b23” error message.
Article ID: 100026205
Updated On:
Description
Error
BEMSDK Failure Code : A0009B23
Cause
When the server name entered does not follow the vendor-unique format, or an incorrect logon account is selected, Backup Exec will not be able to validate the OST device.
Resolution
Ensure the OST credentials are correct. Some OST vendors require a unique server name format other than hostname or fully qualified domain name of the server. Here are some vendor-unique examples:
For Quantum and Fujitsu OST devices, the Server field should be filled in with the storage server name, underscore, and a fully qualified domain name or IP.
Example: Myopenstorageserver_DXisystem.acme.com
For ExaGrid OST devices, the Server field should be filled in with the ExaGrid site name.
Example: MySiteName
For more details on how to reference an OST appliance, please refer to the OST appliance vendor's support site or documentation.
Issue/Introduction
