Error Message

Unable to create the directory 'STORAGE DIRECTORY NAME' on computer 'Server'. Please check the path does not reside on a read-only device such as a CD-ROM drive and the that the DLO Database service 'SQL Server (BKUPEXEC)' logon account has sufficient permissions to create a directory. You can change the logon account via the Services control panel. Service returned error code 0x8007003a

One of the possible reason for this issue is if customer has CISCO WAAS CIFS ACCELERATION enabled. CISCO WAAS (Wide Area Application Services) accelerates applications and data over WAN and allows to centralize applications and storage.

Enabling SGMON DLO debugging on Media server and then attempting to create the Storage Location will show following errors:

DLOCONSO: [12/09/10 14:50:44] [0000]     12/09/10 14:50:43 dloconsoleu.exe 4220: T> adocommand.cpp( 603 ) executing ADO command: { ? = call sp_shadow_create_dir(?) }
SQLSERVR: [12/09/10 14:50:44] [0000]     12/09/10 14:50:44 sqlservr.exe xpdloshareu.dll 5416: E> shadowshare.cpp( 272 ) xp_shadow_create_dir: CreateDirectory( \\servername\G$\dlotest, 4A8FD3A8, 4A8FCF98, 4A8FD1A0 ) returned 8007003A

There are two workaround for this issue as below:

1) Disable CISCO WAAS CIFS ACCELERATION

                                      OR

2) Modify WAAS settings for CIFS ACCELERATION

(Please consult the particular third party application vendor  for any assistance in modifying the WAAS settings for CIFS ACCELERATION)

Once CISCO WAAS CIFS ACCELERATION is disabled or its settings are modified, try creating the DLO Storage Location and it should get created.