Backup Exec Service Pack or Hotfix fails to install when the Backup Exec SQL instance has FileStream enabled

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Article ID: 100024007

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Description

Error Message

Backup Exec Installation Log:

OpenFromInitializationString Connection String = Provider=SQLOLEDB.1;Integrated Security=SSPI;Persist Security Info=False;Initial Catalog=BEDB;Data Source=SEVERNAME\BKUPEXEC;Locale Identifier=1033;Application Name=BEWS DBUTIL hr=0x0
FILESTREAM feature is not supported on WoW64. The feature is disabled.
dbutil RunSQLScript: execute sql cmd failed. sql statement: RECONFIGURE;
dbutil RunSQLScript:Stop execution sql script
dbutil RunSQLScript: failed: 0x80040e14
OS ERROR: 0x80040e14 (-2147217900)
 + Failure 1 running migration library 2
Destructor BEMigrate Freeing library: E:\Program Files\Symantec\Backup Exec\pvlupgrade.dll
Destructor BEMigrate Freeing library: E:\Program Files\Symantec\Backup Exec\jobmigration.dll
Destructor BEMigrate Freeing library: E:\Program Files\Symantec\Backup Exec\catupgrade.dll
Destructor BEMigrate Freeing library: E:\Program Files\Symantec\Backup Exec\pvlupgrade.dll
Destructor BEMigrate Freeing library: E:\Program Files\Symantec\Backup Exec\postmigrationprocessing.dll
 + BE Migration Tool execution failed ​Exiting Patch Migration
ERROR: User cancelled after unsuccessful patch migration


 + V-225-1000: Patch has failed to fix BEDB data(schema). Rolling back patch process. ***To search for information about this error, click here 
 
 Rollback. Rolling back action:


Resolution

Stop the Backup Exec Services

Connect to the SQL instance hosting the Backup Exec database (BEDB) using SQL Management Studio
The default SQL Instance name is BKUPEXEC..
 
Open SQL Server Management Studio and then connect to the SQL instance.

Right click on the server name and click Properties

In the Properties window, switch to the Advanced properties page..

In the FileStream section, Access Level, switch to "Disabled" and click OK. (FIGURE 1)

Figure 1




Restart the SQL service

Start the Backup Exec services

Apply the Backup Exec Hotfix,Service Pack, or Feature Pack.




Issue/Introduction

When installing a Backup Exec Hotfix or Service Pack manually or using LiveUpdate, the patch fails to install. Error 0x80040e14 reported in the Backup Exec installation log along with the “FILESTREAM feature is not supported on WoW64”.