V-79-57344-33967 - Backup of Linux with Advanced Open File Option (AOFO) fails with Error "The directory or file was not found, or could not be accessed."

Description

Error Message

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Final error: 0xe00084af - The directory or file was not found, or could not be accessed.
Final error category: Job Errors

Backup- \\\[ROOT]
V-79-57344-33967 - Directory not found. Cannot backup directory / and its subdirectories.
V-79-57344-33967 - Directory not found. Cannot backup directory /etc and its subdirectories.
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Cause

Snapshot error occurs during backups with enabled AOFO when AOFO driver (symbdsnap) finds a new mounted filesystem in the backup source.

Solution

Workaround:
Please perform either 1 or 2.

1. Disable AOFO on the backup job.

2. Back up with enabled AOFO after restarting "beremote" or after rebooting the Linux system.

Note: To restart "beremote", run "/etc/rc.d/init.d/VRTSralus.init restart".

Cause

Snapshot error occurs during backups with enabled AOFO when AOFO driver (symbdsnap) finds a new mounted filesystem in the backup source.

Resolution

Workaround:
Please perform either 1 or 2.

1. Disable AOFO on the backup job.

2. Back up with enabled AOFO after restarting "beremote" or after rebooting the Linux system.

Note: To restart "beremote", run "/etc/rc.d/init.d/VRTSralus.init restart".

Issue/Introduction

A backup job with Advanced Open File Option (AOFO) is defined for Linux system.
After first backup, another volume was mounted on the system and then the backup of Linux fails with Error.
"The directory or file was not found, or could not be accessed."

Additional Information

UMI: V-79-57344-33967 ETrack: 3849316

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