WORKAROUND:

Disable "Use Fast File Restore" in Backup Exec using one of the following methods below. 

Perform the restore.

 

Note: The time for the restore to complete is significantly increased. 

 

Enable Use File Restore After the restore job is complete.

 

 

To Disable Use Fast File Restore use one of the following methods.

 

1) article 000029845 ( www.veritas.com/docs/000029845  ). using BEUTILITY

OR

2) Enabling\Disabling "Fast File Restore" by editing the Backup Exec registry.

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

A) On the Backup Exec media server open the registry edit by going to Start - Run - Regedit

B) To disable Fast File Restore set registry key  to 0.  Set the registry key to 1 to enable "Fast File Restore"

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\Engine\Tape Format/Use Fast File Restore

C) Restart the Backup Exec services 

 

 

Veritas Corporation has acknowledged this issue is present in the current version(s) of the product(s) mentioned in this article. Veritas Corporation is committed to product quality and customer satisfaction.

 

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see https://www.veritas.com. 

.

 

 

Applies To

 

Backup Exec 2012

Tape Backup from previous version of Backup Exec

 

When performing a restore from a older tape with data backed up in a previous version of Backup Exec files may not restore in the root of sub folders. Example (Figure 1) a restore is performed to restore "Administrative" folder. The files (file.xls, sigs.xls, and Verification(1).xls) are not restored but sub folder(s) (email, Old, and sirs) are restored and the files under their sub folders are restored. The issue appears to affect the files under the top sub folder or root folder you attempt to restore. Figure 1

ETrack: 2946495