Remote Agent fails to start with the error "Could not start Backup Exec Remote Agent For Windows System Service on local computer Error 1607: The Process terminated unexpectedly."
Article ID: 100023244
Updated On:
Description
Error Message
"Could not start Backup Exec Remote Agent For Windows System Service on local computer Error 1607: The Process terminated unexpectedly."
Cause
The beremote.log file stops debugging with the following entries:
[3496] 10/14/08 10:50:49 evFileSystem::EV_InitFileSys entered
[3496] 10/14/08 10:50:49 evFileSystem::isMSXMLInstalled: Registry Key for MSXML6 found.
[3496] 10/14/08 10:50:49 evFileSystem::isMSXMLInstalled: MSXML 6.0 is installed.
[3496] 10/14/08 10:50:49 evFileSystem::EV_InitFileSys - Initialised COM in Multithreaded model
[3496] 10/14/08 10:50:49 CXMLHandler::Initialize called
[3496] 10/14/08 10:50:49 CXMLHandler::Initialize calling CheckPresenceOfXSLFiles()
[3496] 10/14/08 10:50:49 CXMLHandler::CheckPresenceOfXSLFiles: The BE Install path obtained is (C:\Program Files\Symantec\Backup Exec\RAWS)
[3496] 10/14/08 10:50:49 CXMLHandler::CheckPresenceOfXSLFiles: XSL file (C:\Program Files\Symantec\Backup Exec\RAWS\EVAdvertise.xsl) found.
[3496] 10/14/08 10:50:49 CXMLHandler::CheckPresenceOfXSLFiles: XSL file (C:\Program Files\Symantec\Backup Exec\RAWS\EVDrives.xsl) found.
[3496] 10/14/08 10:50:49 CXMLHandler::Initialize: szAdvertiseXSLPath = (C:\Program Files\Symantec\Backup Exec\RAWS\EVAdvertise.xsl)
[3496] 10/14/08 10:50:49 CXMLHandler::Initialize: szDrivesXSLPath = (C:\Program Files\Symantec\Backup Exec\RAWS\EVDrives.xsl)
Resolution
If the Backup Exec Enterprise Vault Agent is not being used for Enterprise Vault backups, rename the following files in the path C:\Programme\Symantec\Backup Exec\RAWS:
"EVDrives.xsl " and " EVAdvertise.xsl "
Try starting the Remote Agent Service thereafter.
Issue/Introduction
