After a successful installation of RALUS (Remote Agent for Linux and Unix Servers) on RHEL (Red Hat Enterprise Linux) 4, the agent fails to start.
Article ID: 100022964
Updated On:
Description
Error Message
Starting Symantec Backup Exec Remote Agent ...... FAILED
Cause
One possible cause is that a library file needed to start beremote is missing.
To check for this from the Linux console run beremote in debug mode form the /opt/VRTSralus/bin.
./beremote --log-console (Figure 1)
Figure 1
This error indicates that libstdc++.so.5 is missing in the /usr/lib directory. Without this required library file RALUS is unable to start.
Resolution
To resolve this issue, perform the following steps:
1. Run the command uname -a to find the processor architecture. ( Figure 2 )
Figure 2
2. Depending on the Processor type, look for the Compatibility C++ library rpm packages. For example, 32bit compatible file would read as compat-libstdc++-33-3.2.3-63.i386.rpm. 64bit will read as compat-libstdc++-33-3.2.3-61.x86_64.rpm. A good way to find these files is to perform a Google search on the filenames themselves (e.g. compat-libstdc++-33-3.2.3-61.x86_64.rpm.)
Note: On the rpm.pbone.net site, the easiest way to find the correct download for RHEL 5.3 is to go to the http://rpm.pbone.net/index.php3 site, choose "Search", and then search for compat-li tdc++-33-3.2.3-61.x86_64.rpm. The second listing for the "Other" distribution (filesize 232934) has been seen to work for RHEL 5.3
3. Once downloading the rpm packages on the RHEL 4 system, run the command:
rpm -Uvh rpm pkg name (where rpm pkg name would be compat-libstdc++-33-3.2.3-61.x86_64.rpm) ( Figure 3 )
Figure 3
4. After successful installation of compat-libstdc++ rpm packages , reinstall the RALUS agent for BEWS.
1. Run the command uname -a to find the processor architecture. ( Figure 2 )
Figure 2
2. Depending on the Processor type, look for the Compatibility C++ library rpm packages. For example, 32bit compatible file would read as compat-libstdc++-33-3.2.3-63.i386.rpm. 64bit will read as compat-libstdc++-33-3.2.3-61.x86_64.rpm. A good way to find these files is to perform a Google search on the filenames themselves (e.g. compat-libstdc++-33-3.2.3-61.x86_64.rpm.)
Note: On the rpm.pbone.net site, the easiest way to find the correct download for RHEL 5.3 is to go to the http://rpm.pbone.net/index.php3 site, choose "Search", and then search for compat-li tdc++-33-3.2.3-61.x86_64.rpm. The second listing for the "Other" distribution (filesize 232934) has been seen to work for RHEL 5.3
3. Once downloading the rpm packages on the RHEL 4 system, run the command:
rpm -Uvh rpm pkg name (where rpm pkg name would be compat-libstdc++-33-3.2.3-61.x86_64.rpm) ( Figure 3 )
Figure 3
4. After successful installation of compat-libstdc++ rpm packages , reinstall the RALUS agent for BEWS.
Issue/Introduction
After a successful installation of RALUS (Remote Agent for Linux and Unix Servers) on RHEL (Red Hat Enterprise Linux) 4, the agent fails to start.
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