Desktop Laptop Option (DLO) Alert: "The desktop agent was unable to create the recovery key file". DLO Client will not open or run backups.
Article ID: 100022337
Updated On:
Description
Error Message
Check the DLOClient.log file located in the following folder: "X:\Documents and Settings\
10/19/09 09:46:30 dloclientu.exe 5952: > errorreport.cpp( 294 ) FAILED ASSERTION: shadow\client\clientlib\spamfilter.cpp( line: 111 ): SUCCEEDED ( res )
10/19/09 09:46:30 dloclientu.exe 5952: > errorreport.cpp( 294 ) FAILED ASSERTION: shadow\client\ClientUI\client.cpp( line: 319 ): SUCCEEDED ( res )
Cause
- This may happen to select users, or may happen to all users. Check the DLO Storage location of the affected users.
- Review the permissions on the Storage Location folders. Permissions on the user specific sub-folders might be inheriting permissions from the parent folder that has inadequate permissions.
Resolution
Solution 1: Check the NTFS security and the Share permissions on the root NUDF, as well as the sub-folder defined for the user having the problem. It should be configured as follows:
Share Permissions on the root NTFS folder defined as the NUDF
Administrator: Full Control
Everyone: Full Control
Everyone: Read and Execute, Read and List Folder Contents
UserID: Full Control
Solution 2: Create a new Storage Location within the DLO Console and move the users to this new Storage Location. Restart the Desktop Agent and it should connect properly.
Issue/Introduction
