Logon Failure error occurs when a non-administrator domain/local user tries to login to the Backup Exec console
Article ID: 100022124
Updated On:
Description
Error Message
Logon Failure
Cause
This issue occurs because the Backup Exec SQL instance, by default, doesn't allow any non-administrative user to access it.
Resolution
Assign the domain/local user to the "Sysadmin" role in the Backup Exec's SQL Instance and also add it to the 'Backup operators' group on the Backup Exec Server/Active directory.
Steps: (Login to the Backup Exec Server with any Administrator account)
1. Install the Microsoft SQL Server Management Studio Express
Download Link: https://learn.microsoft.com/en-us/sql/ssms/download-sql-server-management-studio-ssms?view=sql-server-ver16
2. Open Microsoft SQL Server Management Studio.
Start-> Programs-> Microsoft SQL Server Management Studio
3. Connect using SQL Studio to the Backup Exec SQL instance (Server Name\BKUPEXEC64).
4. Add the non-administrator user account with "Sysadmin" role to the BKUPEXEC instance's Security tab.
Servername\BKUPEXEC64 - Security - Logins - Select User Account - Right click - Properties. Select Server Roles and enable the "Sysadmin" role.
5. Add the non-administrator user account to the Backup operators group on the Backup Exec server.
Steps: (Login to the Backup Exec Server with any Administrator account)
1. Install the Microsoft SQL Server Management Studio Express
Download Link: https://learn.microsoft.com/en-us/sql/ssms/download-sql-server-management-studio-ssms?view=sql-server-ver16
2. Open Microsoft SQL Server Management Studio.
Start-> Programs-> Microsoft SQL Server Management Studio
3. Connect using SQL Studio to the Backup Exec SQL instance (Server Name\BKUPEXEC64).
4. Add the non-administrator user account with "Sysadmin" role to the BKUPEXEC instance's Security tab.
Servername\BKUPEXEC64 - Security - Logins - Select User Account - Right click - Properties. Select Server Roles and enable the "Sysadmin" role.
5. Add the non-administrator user account to the Backup operators group on the Backup Exec server.
6. Login to the Backup Exec Server with the same non-administrator user account and launch the Backup Exec console.
Note: Though the non-Administrative User may now be able to launch the console, this user may not be able to create or edit jobs if the Administrative Account listed at Configuration and Settings --> Logon Accounts --> Manage Logon Accounts has a Type of "Restricted" (instead of Common). Other operations, such as installing patches, repairing the installation, etc... may also fail if a user without full Administrative Rights is not logged on to the machine.
Note: Though the non-Administrative User may now be able to launch the console, this user may not be able to create or edit jobs if the Administrative Account listed at Configuration and Settings --> Logon Accounts --> Manage Logon Accounts has a Type of "Restricted" (instead of Common). Other operations, such as installing patches, repairing the installation, etc... may also fail if a user without full Administrative Rights is not logged on to the machine.
Applies To
Backup Exec Console (Local)
Backup Exec Remote Admin Console
Backup Exec Console (Local)
Backup Exec Remote Admin Console
Issue/Introduction
Logon Failure error occurs when a non-administrator domain/local user tries to login to the Backup Exec console.
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