System State backups may intermittently fail with error message "A failure occurred reading an object" when virus scanners such as McAfee "On Access Scan" are enabled on the remote machine
Article ID: 100021553
Updated On:
Description
Error Message
V-79-57344-65247 or 0xE000FEDF - A failure occurred reading an object.
Exceptions :
Backup- \\server01\System?State WARNING: "\\server01\System?State\System Files\System Files" is a corrupt file. This file cannot verify.
Verify- \\server01\System?State \\server01\System?StateWARNING: "System Files" is a corrupt file. This file cannot verify.
Debug Log from the remote server indicates the following:
brUtil::SetupDLE Successfully set up to read the object 'C:' '\WINDOWS\system32\dllcache\' 'tftp.exe' 'C:\WINDOWS\system32\dllcache\tftp.exe'
brUtil::OpenActiveObject Information: Active Object is a File C:\WINDOWS\system32\dllcache\tftp.exe
brUtil::OpenActiveObject Error: 0xE0008485 Could not open the object tftp.exe C:\WINDOWS\system32\dllcache\tftp.exe
Status FS_IN_USE_ERROR (0xE0008485) for Component System Files in SHADOW::ReadComponent
AD:Status FS_READING_OBJECT_FAILURE (0xE000FEDF) calling FS_ReadObj in SystemState::ReadObj:262
Informational: Closing Component 'System Files'
Informational: calling IVssBackupComponents::SetBackupSucceeded with status 'FS_READING_OBJECT_FAILURE
Resolution
If Antivirus Software is McAfee On Access Scan:
1. Disable the McAfee On Access Scan feature on the remote machine, and re-run the backup job of the System State.
2. Please uncheck the "Opened for Backup" option in McAfee (Screenshot for reference)
Please find McAfee's official document about Enterprise exclusions for Veritas Backup Exec below -
https://kc.mcafee.com/corporate/index?page=content&id=KB68701
If it is a different Antivirus Application:
1. Exclude the beremote.exe process
2. Enable any features (if available) to allow on-access scanner to omit Backup Exec. Contact your Antivirus vendor for further support on this process.
Issue/Introduction
Additional Information
