When using the Desktop and Laptop Option (DLO), the error "Unable to validate the user; Please check user name is valid" appears when trying to create a user.
Article ID: 100019962
Updated On:
Description
Error Message
Unable to validate the user; Please check user name is valid
Cause
This issue can be caused when the DLO Server does not have a good connection to the Domain Controller and the users can not be validated.
To test this run the following Command from an Administrator CMD prompt.
NLTEST /dcname:DOMAINNAME
Note: Where DOMAINNAME = The name of the Domain DLO is installed on
This command should return the PDC for the Domain Specified.
Resolution
The issue occurs only while adding in New Users to the DLO Console. The following registry key can be created so DLO does not validate the user with the PDC.
To resolve this issue, perform the following steps:
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
1. Go to the Registry; via Start -> Run -> regedit
2. Under
HKLM\SOFTWARE\veritas\veritas DLO\AdminConsole ; create a new Sub key "User Interface"3. Under User Interface, create a new DWORD value "
SelectUserGroupValidate " with a data value of " 0 "4. Restart the DLO Administration Service
Issue/Introduction
When using the Desktop and Laptop Option (DLO), the error "Unable to validate the user; Please check user name is valid" appears when trying to create a user.
Was this article helpful?
Yes
No
Powered by
