Error Message

Following observed in DLOClient.log file that is found in the "C:\Documents and Settings\USERNAME\Local Settings\Application Data\Veritas\DLO\.settings" folder:

Connection error: 80040E4D( 00004818 ) : Login failed for user

From the above error description there is an issue with the credentials. The account being used to access DLO does not have sufficient rights to access the DLO database:

1. Make sure the user account has full Permission on the DLO Storage folder (NUDF).
2. Check if there are policy restrictions which might restrict communication between client computer and Backup Exec Media Server.
3. Run the following scripts on the Desktop and Laptop Option Database Server
   
   Open Command Prompt and type and execute the following commands by pressing Enter key:
   NOTE : following are 2 different commands and they should be typed one after another.  Substitute and for the DLO Server Name and the Domain that it is in.
   
        osql -E -S \DLO -d DLO -Q "sp_grantdbaccess '\Domain Users'"
        osql -E -S \DLO -d DLO -Q "sp_grantlogin '\Domain Users'"
   
   Above scripts will set the following permissions to all Domain Users on the DLO database:
   1. Grant Access
   2. Grant Login

         The clients should now be able to connect to the DLO Media Server.