After changing the computer name, the DLO Desktop Agent will prompt for the user name and password. "Currently authenticated to computer name as <Domain\user>, authenticating as different user will disconnect <Domain\user>"
Article ID: 100019233
Updated On:
Description
Error Message
Unable to configure the Desktop Agent on computer
Cause
This error happens after changing the computer name. In this scenario, when the DLO Desktop Agent is launched it prompts for the old user name and password.
Resolution
1. Delete the user from the DLO Console and restart all DLO services.
2. Add the user again
3. The DLO Desktop Agent will need to be uninstalled and reinstalled on the problem client machine
Issue/Introduction
After changing the computer name, the Desktop Agent for the Desktop and Laptop Option (DLO) will prompt for the user name and password. "Currently authenticated to computer name as <Domain\user>, authenticating as different user will disconnect <Domain\user>"
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