Backup jobs fail randomly with "0xe00084ed - A hardware error occurred" when HP Insight is installed
Article ID: 100018985
Updated On:
Description
Error Message
0xe00084ed - A hardware error occurred.
UMI: V-79-57344
Resolution
HP Insight services perform many functions to ensure optimal server function and uptime. Among other things, the SCSI Information Management agent polls SCSI devices (such as tape drives and libraries) to ensure that they remain available; however, this activity may interrupt normal streaming tape backup operation.
System Event Logs
The error will be captured when running tracer. The SCSI failure ccurs on READ6 and WRITE6 and contains sense data of SCSISTAT_QUEUE_FULL.
Application Event Logs
At the time of the job failure, there will likely be Eventide 33152 and 57665. These are events posted by Backup Exec:
EventID 33152
Adamm Mover Error: Write Failure!
Error = ERROR_IO_DEVICE
EventID 33152
Adamm Mover Error: Unload Status Failure!
Error = ERROR_IO_DEVICE
Adamm Mover Error: Unload Status Failure!
Error = ERROR_IO_DEVICE
EventID 57665
write data to media
The request could not be performed because of an I/O device error.
write data to media
The request could not be performed because of an I/O device error.
Debug Logs
[4768] 08/05/08 23:15:00 TF_GetNextTapeRequest( ) Error = E00084ED [4768] 08/05/08 23:15:00 TF_GetNextTapeRequest( ): Recalled in Error State [4768] 08/05/08 23:15:00 TF_GetNextTapeRequest( ): Recalled in Error State [4768] 08/05/08 23:15:00 TF_CloseSet [4768] 08/05/08 23:15:00 Error detected There will be limited information to indicate that HP Insight agents may an issue.
Possible Workarounds:
The following suggestions have been made mainly by HP technical support. For any questions or for any assistance with any of these steps, users should contact HP technical support.
1. Install the latest version of HP Insight Agents.
2. If the server is Windows 2003, upgrade to the latest Storport driver - https://support.microsoft.com/kb/932755
3. If the error still occurs afterward, then disable the management agents: Go to Control Panel > HP Management Agents, select the Services tab, then move SCSI Information to the Inactive Agents column. Retry the backup job. If it still fails, try moving the performance monitor agent to the disabled column.
4. Uninstalling HP Wbem providers via add remove programs (These were introduced with 8.0 PSP and we do not recommend running hp insight wbem providers and agents at the same time due to redundancy and overhead).
5. Create the following registry settings:
a. Open Windows regedit.
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
b. Open the path:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\SCSI\[device identifier name for the tape LTO-3 tape device]\[numeric device instance id for the LTO-3 tape device]\Device Parameters\
i. Add a key named Storport under Device Parameters (if there is not one there already).
ii. Add a key name called BusyRetryCount. The key type is REG_DWORD,and the value should be set to 4b hex (75 decimal).
c. Exit Regedit.
d. Reboot the server.
Issue/Introduction
Backup jobs fail randomly with "0xe00084ed - A hardware error occurred" when HP Insight is installed.
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