"Error EC8F03FE: Cannot read the properties of the job. Error EC8F1F62: Cannot find external device "Drive Name". Details: The system cannot find the path specified."

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Article ID: 100018968

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Updated On:

Description

Error Message

V-281-3215-1022 -- Error EC8F03FE: Cannot read the properties of the job. Error EC8F1F62: Cannot find external device "Drive name". Details: The system cannot find the path specified.

Resolution

In order to fix several issues in VSR alterations were made to how VSR and above identifies USB hard drives. These changes made VSR more specific about drive identification when determining if a drive is the correct target for a backup. The above errors will occur if an external USB hard drive is swapped for another drive.
 
Backup to a permanent location and use the Off-site Copy feature or batch files to move the recovery points to the external swapped location.
 
To completely stop these alerts, backup jobs and job history can be removed using following steps.
Please note the existing backup job settings before performing the following steps as new jobs should be created after performing following steps.
 
These steps will remove the backup job(s) and job history in Veritas System Recovery (VSR):

(NOTE: These steps will NOT remove your existing recovery points but will remove all reference to them in VSR. These ‘orphaned’ recovery points are valid and can be used in a disaster recovery.  These orphaned recovery points can be manually deleted without affecting the VSR history.)


1.  Click on Windows Start | Run | type "services.msc", click ok.

2.  Locate and stop the ‘Veritas System Recovery’ service.

3. Create a new folder called ‘OLD’, and move (do not copy) all files with the file extensions “.PQH, .PQJ, and .sv2i” located by default into following folder to 'OLD' folder:

Windows version 7, 2008 and newer:

C:\ProgramData\Veritas\VERITAS SYSTEM RECOVERY\

C:\ProgramData\Veritas\VERITAS SYSTEM RECOVERY\History\

C:\ProgramData\Veritas\VERITAS SYSTEM RECOVERY\Schedule\ 

4. Restart the computer and setup a new backup job.

Issue/Introduction

"Error EC8F03FE: Cannot read the properties of the job. Error EC8F1F62: Cannot find external device "Drive Name". Details: The system cannot find the path specified." occurs when attempting to run a backup with Veritas System Recovery (VSR)
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