Error Message

Final Error Code: (a0008444 HEX (0xa0008444 HEX) or e0008444 HEX (0xe0008444HEX)
Final Error Description:  "An error occurred while scanning the catalogs. The job will not continue.  Check for the following:
- low virtual memory conditions
- a corrupt or truncated catalog
- that the media you are restoring has not been overwritten"
Final Error Category:  Job Errors
 

Cause 1: Restore job that was created previously is re-used. The restore job contains the old catalog information that was already removed. (Figure 1)

Figure 1


Cause 2: This occurs if the catalog index is corrupt.
 

1. A Rebuild Database Indices using BEUtility
    
2. A Repair Database using BEUtility . Please see the Related Documents section 
    
3. Reloading Backup Exec DB from base using BEUtility.
    

To Rebuild Database Indices using BEUtility, do the following:

1. Quit Backup Exec 
    
2. Go to the Root Drive:\Program Files\veritas\Backup Exec\BEUtility directory (default location), and double-click on BEUtility as seen in Figure 2.
   Eg:- C:\Program Files\veritas\Backup Exec\BEUtility.
   
   Figure 2
    
    
3. Expand Known Media Servers, right-click on All Media Servers, select New Media Server, enter the name of the Backup Exec media server, and click OK
    
4. In the right window pane, right-click the Backup Exec media server, and then click Rebuild Database Indices from the context menu as seen in Figure 3
   
   Figure 3
    
    
5. The Operation Progress dialog box will appear, indicating the process of rebuilding the database indices as seen in Figure 4.
   
   Figure 4
    
    
6. On completion, click Close as seen in Figure 5
   
   Figure 5
    
    
7. Close BEUtility, open Backup Exec and attempt to restore the data again.