Unable to configure an EMC Data Domain device as an OST storage device in Backup Exec
Article ID: 100015835
Updated On:
Description
Error Message
SGMON debug shows the following errors:
BESERVER: [06/30/15 14:20:32] [10496] 52 STSOBJECT: STS ERROR: session (19229868): '[37FC:2900] ddpi_connect_with_user_pwd() failed, Hostname: SERVERNAME, Err: 5028-Client creation failed. Cannot connect to address 2376276652'
BESERVER: [06/30/15 14:20:32] [10496] 52 STSOBJECT: STS ERROR: session (19229868): '...\Program Files\Veritas\Backup Exec\libstspiDataDomain.dll:stspi_open_server STS_EPLUGIN [DDErrNo = 5028 (rpc connection failure)]'
BESERVER: [06/30/15 14:20:32] [10496] 52 STSOBJECT: STS ERROR: session (19229868): 'libsts opensvh(): v11_open_server failed in plugin '...\Program Files\Veritas\Backup Exec\libstspiDataDomain.dll err 2060046' BESERVER: [06/30/15 14:20:32] [10496] 52 STSOBJECT: ERROR opening server: 2060046 Cause
Hardware/Software Firewall
Resolution
The following TCP and UDP ports should be open for configuring the OST device.
INBOUND (From the OST appliance to the backup server)
---------------
TCP - 111, 139, 2049, 2051, 2052
UDP - 111, 137, 138
OUTBOUND (From the backup server to the OST appliance)
----------------
TCP - 2051
Note: In case if the above solution does not work, EMC supports needs to be involved.
INBOUND (From the OST appliance to the backup server)
---------------
TCP - 111, 139, 2049, 2051, 2052
UDP - 111, 137, 138
OUTBOUND (From the backup server to the OST appliance)
----------------
TCP - 2051
Note: In case if the above solution does not work, EMC supports needs to be involved.
Issue/Introduction
While trying to configure an EMC Data Domain device as an OST storage device in Backup Exec, the following error is reported:
Error - BEMSDK Failure Code: A0009B2
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