Desktop Laptop Option (DLO) Edge Server service is seen in stopping state after DLO installation and unable to start the service manually.

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Article ID: 100015723

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Updated On:

Cause

This problem may occur if:
  1. IIS Web server is installed and configured to use port 443 on the machine where Edge Server is installed.
  2. There is any another service using port 443 or port 90.

Resolution

To resolve this issue, follow the steps below:
  1. On the Edge Server machine, navigate to the following path:
    \Conf\extra.
    Default path: C:\Program Files\Apache Software Foundation\Apache24\Conf\extra
  2. Edit the below lines in httpd-ssl.conf file if the port 443 is in use by some other application.
    1. Change the port to another port which is not in use.
      Example: Original: Listen 443
                      Change to: Listen 446
    2. Change the port shown in the below line to the port used above:
      Example: Original
                      Change to:
  3. Edit the below line in httpd.conf file present in the path \Conf\ if the port 90 is used by some other process or application.
    Change the port to another port which is not in use as in the example below.
    Example: Original: Listen 90
                    Change to: Listen 100
  4. Now start the Veritas DLO Edge Server service.
  5. Delete both Edge Server and IO server from the DLO Administration Console.
  6. Now add Edge Server (with new port configured in the step 2 and step 3).
  7. Once the Edge Server is configured, add the IO Server in the DLO Administration Console..

Issue/Introduction

DLO Edge Server service is seen in stopping state after DLO installation and unable to start the service manually.
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