Backup will fail with error saying unable to quiesce an application even when GRT is turned off.
Article ID: 100015216
Updated On:
Description
Error Message
E000959a - An attempt to take an snapshot of a virtual machine failed because it was unable to quiesce an application. For additional information regarding this error refer to link V-79-57344-38298
SGMon shows:
SymVmTools: WaitForTaskCompleteEx: An error occurred while quiescing the virtual machine. See the virtual machine's event log for details. <184>
SymVmTools: WaitForTaskCompleteEx: SYM_VMC_ERROR: TASK_REACHED_ERROR_STATE
SymVmTools: WaitForTaskCompleteEx: returning 0X24
SymVmTools: CreateSnapshot: SYM_VMC_ERROR: TASK_REACHED_ERROR_STATE
SymVmTools: CreateSnapshotAPI: SYM_VMC_ERROR: TASK_REACHED_ERROR_STATE
SymVmTools: CreateSnapshotAPI: SymLeaveCriticalSection <10080>
vddkCreateVMWareSnapshot(): vmcCreateSnapshot reported: An error occurred while quiescing the virtual machine. See the virtual machine's event log for details., <0XB8>
Cause
The time setting of the ESXi host is incorrect.
Resolution
To verify time settings in vsphere:
Go to Configuration > Time Configuration > Properties.
Below is a tech document from VMWARE. Please contact VMware website for more information.
http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1003736
Applies To
2 ESXI hosts in a cluster
2 Events in the Windows Application event logs will show.
Issue/Introduction
When backing up though vcenter the snapshot of the guest os fails with 0 byte count and is unable to snap vm. Backup will fail with error saying unable to quiesce an application even when GRT is turned off.
Note: Manual snapshots using the snapshot manager in vcenter or vsphere will complete however backup exec VMware agent backups will fail.
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