V-79-57344-34086 - When backing up virtual machines that reside on a Hyper-V 2012 / 2012 R2 cluster the job may fail if the "System" provider is selected for the Advanced Open File Settings (AOFO).
Article ID: 100015185
Updated On:
Description
Error Message
Final error: 0xe0008526 - Backup Exec could not locate a Microsoft Volume Shadow Copy Services (VSS) software or hardware snapshot technology for this job. Select a valid VSS snapshot technology for the target computer.
Final error category: System Errors
V-79-57344-34086 - Snapshot Technology: Initialization failure on: "Virtual Machine". Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot technology error (0xE0008526): Backup Exec could not locate a Microsoft Volume Shadow Copy Services (VSS) software or hardware snapshot technology for this job. Select a valid VSS snapshot technology for the target computer.
Check the Windows Event Viewer for details.
Resolution
Workaround:
Use "Automatic" for the AOFO settings in the backup job definitions. This will allow the correct Cluster Shared Volumes writer (CSV) to be used for the backup. (Figure 2)
(Figure 2)
Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns. For information on how to contact Veritas Sales, please see https://supportbackupexec.cloud.com/support-home/home
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
Note:
Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue
Applies To
Hyper-V 2012 Cluster
Hyper-V 2012 R2 Cluster
Issue/Introduction
Additional Information
ETrack: 3738222 UMI: V-79-57344-34086
