Error Message

Job Log Reports :

0xe00084ec - A backup storage read/write error has occurred.

0x17

V-79-57344-34028 - A backup storage read/write error has occurred.

If the storage is tape based, this is usually caused by dirty read/write heads in the tape drive. Clean the tape drive, and then try the job again. If the problem persists, try a different tape. You may also need to check for problems with cables, termination, or other hardware issues. If the storage is disk based, check that the storage subsystem is functioning properly. Review any system logs or vendor specific logs associated with the storage to help determine the source of the problem. You may also want to check any vendor specific documentation for troubleshooting recommendations.



Backup Exec Job Engine Debug reports :


BENGINE: [02/03/15 23:33:38] [3252] DeviceIo: STS: Error: [1554:CB4] ddp_write() failed Offset 4194304, BytesToWrite 262144, BytesWritten 0 Err: 5057-File handle is stale
BENGINE: [02/03/15 23:33:38] [3252] DeviceIo: STS: Error: C:\Program Files\Symantec\Backup Exec\\libstspiDataDomain.dll:stspi_write_image STS_EPLUGIN [DDErrNo = 5057 (File handle is stale)]
BENGINE: [02/03/15 23:33:39] [2508] 2015-02-03T23:33:39.202 [tpfmt] - TF_NDMPGetResult(): MediaServer thread done, returning TFLE 0xE00084EC : :
BENGINE: [02/03/15 23:33:39] [2508] 2015-02-03T23:33:39.364 [loops] | Checking to see if we need to end virtualization processing for current BSD
BENGINE: [02/03/15 23:33:39] [2508] 2015-02-03T23:33:39.364 [loops] - RABackupBSDProcessor: MessagePumpAndWiatForResults() returned -536836884 (0xe00084ec)

The Windows Journal loading on the remote machine was taking a long time and hence the connection to the Data Domain Open Storage Device was timing out.


BEREMOTE Debug from Remote Server being backed up :

[2508] 2015-02-16T20:00:40.253 [ndmp] | Using change journal visitor
[2508] 2015-02-16T20:00:40.253 [inc] - Loading tree for mount point "", volume \\?\Volume{bfab531e-6314-454f-9fb3-86197392f8fa}
-
- [2508] 2015-02-16T23:36:24.667 - Journal loaded successfully, using USN visitor

Contact EMC Data Domain Support to Increase the timeout settings. After making this change the backup should work.

Applies To

Incremental Backup to Data Domain Open Storage Device