Backup Exec upgrade fails with "ERROR - 1314: Failed to load user profile for "Domain\Account name"
Article ID: 100015163
Updated On:
Description
Error Message
Backup Exec upgrade fails with "ERROR - 1314: Failed to load user profile for "Domain\Account name"
Cause
Insufficient permissions for the account running the upgrade.
Resolution
Run the upgrade with the Backup Exec Service Account, or an account with sufficient permissions as per related article.
Issue/Introduction
Running a Backup Exec upgrade with an account with insufficient permissions will fail with "Upgrade fails with "ERROR - 1314: Failed to load user profile for "Domain\Account name"
Running NET HELPMSG 1314 from a command prompt shows "A required privilege is not held by the client" indicating a permissions issue.
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