Arctera Desktop and Laptop Option client fails to load with popup message "Failed to load configuration settings."
Article ID: 100015137
Updated On:
Description
Error Message
Popup message on Client: "Information V-138-32772-3593 Failed to load configuration settings."
Error in DLOClient.log:
dloclientu.exe 2548: > errorreport.cpp ( 294 ) FAILED ASSERTION: shadow\client\clientlib\shadowcrypt.cpp ( line: 481 ) : keyfile.Length () == (dbSymKeySize_bytes + MD5::DIGESTSIZE+Shadow::Crypt::aesSymKeySize_bytes+MD5::DIGESTSIZE )
Error in DLO Admin server alerts when you attempt to connect client: "The EXECUTE permission was denied on the object 'sp_shadow_get_user_sid', database 'master', schema 'dbo'."
Cause
The DLO database never fully upgraded correctly when the upgrade process took place.
Resolution
Run the following from an admin command prompt within the DLO install directory:
OSQL -E -S %COMPUTERNAME%\%DLOinstancename% -d DLO -i DLODBUpgrade20.sql
OSQL -E -S %COMPUTERNAME%\%DLOinstancename% -d DLO -i DLODBUpgrade30.sql
OSQL -E -S %COMPUTERNAME%\%DLOinstancename% -d DLO -i DLODBUpgrade.sql
OSQL -E -S %COMPUTERNAME%\%DLOinstancename% -d DLO -i DLODBInstallXSP.sql
- Note: if any errors are observed when running these scripts, log out of the server with the current account, then login with the Administrator account that the DLO SQL instance is using under services.
Applies To
If DLO has been upgraded from a previous version
Issue/Introduction
