Error Message

The following Error events are logged in the Application Event log.

Log Name:      Application
Source:        Backup Exec CatErrorHandle
Event ID:      34327
Task Category: None
Level:         Error
Keyword:       Classic
Description:
Update to catalog index (Catalog index database) failed.
Reason:  [Microsoft][ODBC SQL Server Driver][SQL Server]Cannot insert the value NULL into column 'ImageID', table 'BEDB.dbo.CatFragment'; column does not allow nulls. INSERT fails. CCatRecordSet::ExecuteBulkInsert
r:\columbuscft_sp\1786.1093r\becat\segodbc\seg_odbc.cpp(2679)
sp_sproc_columns CatInsertSetCopyVirtualSet

 For more information, click the following link:
http://entced.symantec.com/entt?product=BE&module=eng-event&error=V-379-34327&build=retail&version=14.1.1786.1093&language=EN&os=Windows_V-6.1.7601_SP-1.0_PL-0x2_SU-0x110_PT-0x3

Log Name:      Application
Source:        Backup Exec
Event ID:      34338
Task Category: None
Level:         Error
Keyword:       Classic
Description:
Backup Exec Alert: Catalog Error
(Server: " ") ODBC access error. Possible lost connection to database or unsuccessful access to catalog index in the database.

 For more information, click the following link:
http://entced.symantec.com/entt?product=BE&module=eng-event&error=V-379-34338&build=retail&version=14.1.1786.1093&language=EN&os=Windows_V-6.1.7601_SP-1.0_PL-0x2_SU-0x110_PT-0x3
 

WORKAROUND:

Use traditional file-by-file cataloging methods instead of storage-based catalogs with the following steps:

1. Click the Backup Exec button > 'Configuration and Settings > Backup Exec Settings on the Backup Exec Administration Console
2. In the left pane, click 'Catalog'
3. Uncheck 'Use storage-based catalogs' option
4. Execute the catalog job to the imported legacy backup-to-disk folder
 

Veritas Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Veritas Corporation is committed to product quality and satisfying customers.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see https://www.veritas.com


Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.