User belonging to Backup Operators group (non-administrator) cannot launch Backup Exec Administration Console
Article ID: 100014758
Updated On:
Description
Error Message
Following error messages are displayed while launching console:
- "Could not connect - Could not connect to server SERVERNAME. Check that the server name and login credentials were entered correctly and that Backup Exec services are running on the server. Unable to connect to the service."
Or
- "Unable to connect to the service - The supplied credentials must be an administrator or backup operator."
Cause
This phenomenon is caused by User Account Control (UAC) in Windows.
Resolution
Workaround
One of the following workaround can be used.
1. Turn User Account Control (UAC) off
Refer to the following Microsoft KB to know how to turn UAC off.
Turn User Account Control on or off
http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7
or
Use Msconfig to Disable and Enable UAC
http://technet.microsoft.com/en-us/magazine/dd296719.aspx
2. Launch Backup Exec Administration Console by "Run as administrator" if the administrator password can be used.
Applies To
Backup Exec
User Account Control (UAC)
Backup Operators group (non-administrator)
Issue/Introduction
The user belonging to Backup Operators group (non-administrator) cannot launch Backup Exec Administration Console.
Even though this user launches Backup Exec Administration Console and the proper login credentials are entered, the following error occurs.
Even though this user launches Backup Exec Administration Console and the proper login credentials are entered, the following error occurs.
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