The Backup Exec Server Service fails to start with "The Backup Exec Server Service did not start. An internal error (10) occurred in object 13."
Article ID: 100013794
Updated On:
Description
Error Message
Applicatoin log in Windows Event Viewer shows the below error:
Event Viewer Error :
Event Type: Error
Event Source: Backup Exec
Event Category: (65535)
Event ID: 57802
Description:
The Backup Exec Server Service did not start. An internal error (10) occurred in object 13.
Backup Exec Server debugging shows the below entries:
BESERVER: [07/22/14 14:15:45] [0000] [14632] 13 Reports: Initializing CRF.
BESERVER: [07/22/14 14:15:45] [0000] [14632] 13 Reports: Initializing CRF Failed. ERROR CReportsBO::Initialize()
BESERVER: [07/22/14 14:15:45] [0000] [14632] -1 Business Object 13 failed to initialize:10
BESERVER: [07/22/14 14:15:45] [0000] [14632] -1 RpcXfaceServiceMain: InitializeBOs() failed, BO:13, nRet:10
BEREMOTE: [07/22/14 14:15:45] [0000] [14748] [writermanager] - IDS_INSTLIST_DEDUPE not installed
BEREMOTE: [07/22/14 14:15:45] [0000] [14748] [writermanager] - {ERROR.EN_US} PDDE::StartWriterProcess() return=[0x80070490 UNKNOWN ERROR]
Cause
There is corrupt or missing data in the CRF file structure or registry key.
Resolution
Run a repair install of Backup Exec and replace the missing or corrupt data.
Issue/Introduction
