Error Message

Debug log from the remote server shows:

[2272] 2014-07-07T17:12:20.719 [fsys\shadow]        - WriterID {BE000CBE-11FE-4426-9C58-531AA6355FC4} InstanceID {409654C1-F940-4E77-A15D-D70690C006BB} selected for backup or restore.
[2272] 2014-07-07T17:12:20.719 [fsys\shadow]        - OSBUG: GetVolumePathNamesForVolumeName ret wrong len
[2272] 2014-07-07T17:12:20.719 [fsys\shadow]        -         strlen=3  gvpnfvn=5  path=H:\
[2272] 2014-07-07T17:12:20.719 [fsys\shadow]        - INFO: ADDITIONAL_ASR_FILES: C:\bootmgr not found - skipping
[2272] 2014-07-07T17:12:20.719 [fsys\shadow]        - Component BCD file list:
[2272] 2014-07-07T17:12:20.719 [fsys\shadow]        -   o: H:\Boot\*.* /s
[2272] 2014-07-07T17:12:20.719 [fsys\shadow]        -   o: ?:\bootmgr
[2272] 2014-07-07T17:12:20.719 [fsys\shadow]        - Status E_FS_VOLUME_NOT_FOUND (0xE0000352) for object 'BCD'.  Failed to resolve volume path name for '?:\' in SHADOW::SetSelectedForBackup
[2272] 2014-07-07T17:12:20.719 [fsys\shadow]        - Status E_FS_VOLUME_NOT_FOUND (0xE0000352) returned setting selected for backup for object BCD in SHADOW::AddToSnapshotSet
[2272] 2014-07-07T17:12:20.719 [fsys\systemstate]   -   AD:Trouble adding to set - Status E_FS_VOLUME_NOT_FOUND (0xE0000352) in SystemState::AddToSnapshotSet:503
[2272] 2014-07-07T17:12:20.719 [besc]               + snapeng.cpp (2139):
[2272] 2014-07-07T17:12:20.719 [besc]               | Error: CSnapActor::OnMatch got error -536870062 from FS_AddToSnapshotSet()
[2272] 2014-07-07T17:12:20.719 [besc]               - Error SnapshotBackupEngine::scan_file_system failed, aborting.
[2272] 2014-07-07T17:12:20.719 [besc]               - SnapshotBackupEngine::GetDependentVolumeList failed. No snap possible.
[2272] 2014-07-07T17:12:20.719 [ndmp\ndmpsrvr]      - ndmpdSnapshotPrepare2: Snapshot error. ErrorCode: 0xe0000352 ErrorLevel: 2 Error Src: 3
[2272] 2014-07-07T17:12:20.719 [ndmp\ndmpsrvr]      - ndmpdSnapshotPrepare2: sending reply...
[2272] 2014-07-07T17:12:20.734 [besc]               - VssSnapshotVolume::BackupComplete(): Trying to get lock to run BackupComplete
[2272] 2014-07-07T17:12:20.734 [besc]               - VssSnapshotVolume::BackupComplete(): Got lock - running BackupComplete
[2272] 2014-07-07T17:12:20.734 [besc]               - Attached [0x1af4c0]
[2272] 2014-07-07T17:12:20.734 [besc]               -  EXIT BESC::VssBackupComponents::BackupComplete() return=[0x80042301 VSS_E_BAD_STATE]
[2272] 2014-07-07T17:12:20.734 [besc]               - Error 0x80042301 calling VSS BackupComplete
 

This may occur if Entry for boot volume has multiple entires and non-english driver letter.

The "HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices\" Shows the following:

Value 15
  Name:            \DosDevices\㽜:
  Type:            REG_BINARY
  Data:           
00000000   49 fd af a4 00 00 10 00 - 00 00 00 00              Iý¯¤........

Value 16
  Name:            \DosDevices\H:
  Type:            REG_BINARY
  Data:           
00000000   49 fd af a4 00 00 10 00 - 00 00 00 00              Iý¯¤........

Workaround:

1. Run Wbadmin backup for system state.

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
 

   2.  Create a String Value called "ForceBootDrive" in the below path of the Problem Server to force Backup Exec to use drive letter for the System Reserve Partition:

• HKEY_LOCAL_MACHINE\SOFTWARE\veritas\Backup Exec For Windows\Backup Exec\Engine\NTFS.
• Create a String Value call "ForceBootDrive" and provide the drive letter of the System Reserve Partition.
• Run backup of System State.