Error Message

X:\BE\WINNT\INSTALL\SQLExpress\SQLEXPR_x86_ENU.exe" /ACTION=Upgrade /Q /Hideconsole /SkipRules=RebootRequiredCheck /INSTANCENAME=BKUPEXEC /IACCEPTSQLSERVERLICENSETERMS
V-225-53: ERROR: Failed to install SQL Express BKUPEXEC instance with error -2068052413. ***To search for information about this error, click here
Please review C:\Program Files (x86)\Microsoft SQL Server\100\Setup Bootstrap\LOG\Summary.txt for more details.
The return value for Microsoft SQL Express returned error code: 2226914883.

Error while processing CSResults.xml. Error: Could not find file 'C:\ProgramData\Symantec\Backup Exec\Logs\CSResults.xml'..
The return code is: -2068052413
ERROR: Installation failed with error -2068052413. GetLastError = :0

Overall summary:
  Final result:        Failed: see details below
  Exit code (Decimal): -2068052413
  Exit facility code:  1212
  Exit error code:     1603
  Exit message:        Failed: see details below
  Requested action:    Upgrade
  Log with failure:    C:\Program Files (x86)\Microsoft SQL Server\100\Setup Bootstrap\Log\20140703_10060sql2005_Cpu32_1.log
  Exception help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.50.4000.0

SQL upgrade fails in the background.

Follow the Exception help link provided in the Summary.txt

http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.50.4000.0 

Uninstall the existing SQL Server Native Client from the server and run the Backup Exec upgrade process again.


Note1: The help link is currently broken link. There was an known issue on SQL Server Native Client.
https://support.microsoft.com/en-us/kb/910229

Note2: If another SQL instance co-exists on the Backup Exec server, the following step is recommended.

a) Stop all applications and all SQL instances
b) Uninstall all version of SQL Server Native Client
c) Run the Backup Exec upgrade process again
d) Install required version of SQL Server Native Client if co-existing application require another version

SQL Server Native Client is already installed on the Backup Exec server.