Backup Exec Deduplication Manager Service fails to start, Error Reported "Incorrect Function"
Article ID: 100013429
Updated On:
Description
Error Message
Event Viewer Reports :
Event ID 1, SPAD
The description for Event ID 1 from source SPAD cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
25004: EventSystem::SpaDBEventStorage::writeEvent Failed to record the new event to the events table in SpaDB. DB status:20 Event String:EVENT {version:1;type:4;id:2014;date:1404718674;SERVERSTATUSEVENT{state:1;server:Symantec PureDisk Storage Pool Authority;}}
Cause
Events folder was renamed in this case to Events_Upgraded.
Resolution
Ensure Events Folder is present under the SpaDB location :
D:\BackupExecDeduplicationStorageFolder\databases\spa\database
The Backup Exec Deduplication Manager Service should start once it is ensured the Events Folder exists. It may be possible that it might fault due to another Issue in which case it is recommended to further Investigate the Issue with the help of windows event viewer logs.
Issue/Introduction
