Backup Exec upgrade hangs during Synchronizing Catalog Index Database.
Article ID: 100013060
Updated On:
Description
Error Message
Reviewing the temporary Backup Exec upgrade log (bkuptemp.log) the last lines reported:
CatUpgrade: Synchronizing Catalog Index 0 0 03-26-2014,09:57:33 Starting the synchronization of the catalog index database bkuptemp.log is located in the following locations:
C:\ProgramData\Veritas\Backup Exec\Logs\
C:\ProgramDta\Arctera\Backup Exec\Logs
Cause
Large amount of catalog files (size of the Catalog folder) or large amount of catalog files (many individual catalog files).
Backup Exec Catalogs are located in \Program Files\Veritas\Backup Exec\Catalogs folder.
Resolution
Due to the size or amount of files in Catalog folder, this process could take an extended amount of time.
Do not cancel the Backup Exec upgrade and wait for the Catalog Synchronizing to complete.
Note: In certain scenarios, this process could take over one hour to several hours.
Issue/Introduction
During upgrade to Backup Exec the install migration may hang. The upgrade or install screen hangs on "Synchronizing Catalog Index Database" for an extended amount of time.
Additional Information
ETrack: 3471517
Was this article helpful?
Yes
No
Powered by
