Unable to Create or Import a deduplication folder

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Article ID: 100012983

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Description

Error Message

 1.  Application Event Log Error:

Information Windows Error Reporting EventID 1001
Fault bucket 2676007192, type 1
Event Name: APPCRASH
Response: None
Cab Id: 0
Problem signature:
P1: initdb.exe
P2: 0.0.0.0
P3: 4b20c193
P4: libintl-8.dll
P5: 6.0.6002.18327
P6: 4cb7341c
P7: c0000135
P8: 0006f51f
2.  Windows Sysinternals Proccess Monitor (Procmon) reports (ACCESS DENIED)
 
Proccess Monitor Event Details:
Event Class: File System
Operation: CreateFile
Result: ACCESS DENIED
Path: C:Program FilesVeritasBackup Execpddbbinlibintl-8.dll
TID: 6124
Duration: 0.0000231
Desired Access: Read Attributes
Disposition: Open
Options: Open Reparse Point
Attributes: n/a
ShareMode: Read, Write, Delete
AllocationSize: n/a
Proccess Monitor Process Details:
Description: initdb - initialize a new database cluster
Company: PostgreSQL Global Development Group
Name: initdb.exe
Version: 8.3.9
Path: C:Program FilesVERITASBackup Execpddbbininitdb.exe
Command Line: "C:Program FilesVERITASBackup Execpddbbininitdb.exe" --pwfile "C:UsersADMINI~1.EBRAppDataLocalTemprad72A42.tmp" --encoding=UTF-8 -A md5 -U purediskdbuser -D "H:BackupExecDeduplicationStorageFolderdatabasespddbdata"
PID: 3928
Parent PID: 6896
Session ID: 0
User: DomainAdministrator
Auth ID: 00000000:075ebf9a
Architecture: 32-bit
Virtualized: False
Integrity: High
3.  Deduplication PDDE-Config.log reports:
The Deduplication PDDE-Config.log can be found in the Backup Exec Deduplication folder in the log directory:
Example: X:\BackupExecDeduplicationStorageFolder\Log\PDDE-Config.log
ERR: "H:\BackupExecDeduplicationStorageFolder\databases\pddb\data"\pg_hba.conf does not exist.  PostgreSQL may not have been initialized properly.

Cause

 Permission issues with the Backup Exec Program Files directory.

Resolution

 To confirm this issue, take the following actions:

  1. Logon to backup exec server with the BESA account or the account that you install Backup Exec with.
  2. Open Command Prompt in elevated mode and browse to the following location:
    1. cd "Program Files\VERITAS\Backup Exec\pddb\bin"
  3. Run command:
    1. initdb.exe -D "C:\BackupExecDeduplicationStorageFolder\databases\pddb\data"
  4. This should fail with:
    1. This application has failed to start because libintl-8.dll was not found. Reinstalling the application may fix this.

To resolve this issue, check the Backup Exec program files and verify that the Veritas or the Backup Exec Directories have the BESA account added to their folder permissions and have full control. 

 

Applies To

 Backup Exec Deduplication Option

Issue/Introduction

Deduplication folder fails to create or import.
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