Active Directory Recovery Agent GRT Backups complete with exception "Backup Exec Remote Agent on the resource does not support the option to enable the restore of individual items"
Article ID: 100012940
Updated On:
Description
Error Message
V-79-57344-38747
V-79-57344-38725
Cause
The Active Directory Application Server and the Backup Exec server must have compatible versions of Microsoft Windows. Also, a version of the Windows operating system that supports minifilter drivers must be installed on the Backup Exec server when you restore GRT-enabled data.
Resolution
To perform a GRT-enabled backup of an Active Directory Application Server on Windows 2012 R2 or later, the Backup Exec server must be the same version or a later version of Microsoft Windows. See the following table for compatible versions:
| AD Application Server | Backup Exec Server |
| Windows 2012 | Windows 2008 or later |
| Windows 2012 R2 | Windows 2012 R2 or later |
| Windows 2016 | Windows 2016 or later |
| Windows 2019 | Windows 2019 or later |
| Windows 2022 | Windows 2022 or later |
| Windows 2025 | Windows 2025 or later |
For specific operating system requirements for the Agent for Microsoft Active Directory, see
the Backup Exec Software Compatibility List at the following URL:
Issue/Introduction
When performing a GRT (Granular Recovery Technology) enabled Remote Agent backup of a Windows Domain controller the job completes with an exception indicating the backup source or remote server is running a later version of Windows than the Backup Exec server.
Additional Information
UMI: V-79-57344-38725 UMI: V-79-57344-38747
