When the host machine is updated using Veritas Update / Symantec LiveUpdate or through the manual patch download, the patch does not contain the full installation files.

Workaround:

1. Uninstall VSR from the host machine and select the option "Remove only installation files". 
2. Restart the host machine
3. Reinstall VSR by downloading the full installation from the Veritas Entitlement Management System (VEMS):
   https://www.veritas.com/support/en_US/article.000100418
4. Restart the host machine

Once VSR is re-installed, the option to Upgrade Agent for the remote computers will be active.

Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see http://www.veritas.com

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.